DCA’s Umbrella Has You Covered

National Consumer Protection Week spotlights free resources, programs to help consumers

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Consumers: Do you feel empowered? You will after this week!

The California Department of Consumer Affairs (DCA) is proud to be a partner during the 19th annual National Consumer Protection Week (#NCPW2017), a coordinated campaign that encourages consumers nationwide to take full advantage of their consumer rights and make better-informed decisions. This year, it runs from March 5 through 11, so stay tuned to this blog and follow us on Facebook and Twitter for great tips all week!

Here are some of the ways DCA helps:

Licensing for protection

We all know someone who’s had a bad experience with an unlicensed or unscrupulous contractor who does sloppy work, lacks proper insurance or takes money upfront and disappears or leaves the job incomplete. That’s why you’ve heard our mantra “check the license” repeatedly, because this is one way consumers can help protect themselves from frauds, scams and financial harm. Licensing tells you that the person you are dealing with has met certain qualifications and levels of competency and offers a remedy if a service is not delivered or work is not acceptable. Through its boards, bureaus, committees and other entities, DCA regulates many industries and the people licensed to work in them.

Check a license or file a complaint against a licensee by calling our Consumer Information Center at (800) 952-5210, or visit www.dca.ca.gov.

Consumer education, enforcement and special programs

Through award-winning consumer publications, social media, blogs, Senior Scam StopperSM events from the Contractors State License Board and other special programs like the Auto Body Inspection Program from the Bureau of Automotive Repair and the Veterans Come First Program from the Bureau of Security and Investigative Services, DCA staff educates consumers by giving them the information they need to avoid unscrupulous or unqualified people who promote deceptive or unsafe services.

DCA also advocates consumer interests before lawmakers and enforces consumer laws. Our enforcement staff works with the California Attorney General’s Office and local district attorneys to fight fraud in the marketplace. In fact, many investigations are initiated by consumer complaints. If DCA determines wrongdoing, it can place licensees on probation, or suspend or revoke licenses.

Dispute resolution

When a dispute arises between a customer and a business in certain industries under DCA’s jurisdiction, alternative methods are available for resolving complaints without going to court in which the involved parties can work out a solution with the help of a mediator.

Who we are what we do

Learn more on our website at www.dca.ca.gov or get our publication titled, Who We Are & What We Do. For a free printed copy, call the DCA Publications Hotline at (866) 320-8652. Find more consumer resources at https://oag.ca.gov/, https://www.consumer.ftc.gov/, www.ncpw.gov and #NCPW2017.