Don’t Miss the Latest Issue of Consumer Connection!

In 2015, the National Highway Traffic Safety Administration recalled 51.3 million autos in the United States. The recalls included everything from defective ignition switches and consumer-connection-winter-2016steering wheels to acceleration issues and airbag and seatbelt defects. If you receive a recall notice, don’t ignore it. The winter 2016 issue of Consumer Connection walks you through what to do if you receive one.

This edition of DCA’s magazine continues its regular feature highlighting Department leadership. This issue includes an interview with the Executive Officer of the Board of Registered Nursing (Board), Joseph Morris. Mr. Morris discusses his background, long-term goals for the Board, and the Board’s challenges ahead.

The issue also explores a variety of other interesting topics, including recognizing a flood-damaged car when shopping for a used vehicle, fighting antibiotic-resistant bacteria, and the recently launched California State Athletic Commission’s campaign to prevent and treat concussions.

Visit the DCA website to download or read the magazine. You can also pick up a printed copy in the DCA Headquarters lobby at 1625 North Market Boulevard in Sacramento. Or, to have it mailed to you at no charge, call (866) 320-8652 or send an e-mail request to consumerconnection@dca.ca.gov. Get connected!

 

Millions of Washing Machines Recalled

Samsung has recalled 2.8 million washing machines after receiving hundreds of reports of excessive vibration or the top of the washing machine detaching completely from the frame, including nine reports of impact injuries Untitled-1such as a broken jaw, injured shoulder, and other fall-related injuries, according to the U.S. Consumer Product Safety Commission (CPSC).

The recall affects 34 models of top-loaded washers sold nationwide since March 2011. Front-loaded Samsung washing machines are not part of the recall.

The CPSC recommends consumers contact Samsung immediately to receive one of three remedy options: (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied toward the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of the old one; (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement (November 4).

More information on the recall and a list of affected model numbers from the CPSC are here.

Samsung can be contacted at www.samsung.com and toll-free at (866) 264-5636.

The Department of Consumer Affairs reminds California consumers in need of appliance repair to check with the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation (www.bearhfti.ca.gov) to confirm that a repair person is licensed and in good standing.

 

How One Bad Apple Can Ruin Your Day

 

Beware the gray bar: It's the beginning of Touch Disease.

On July 27, 2016, Apple celebrated the sale of its one-billionth iPhone—but if you’ve experienced the “gray bar of death” or had your iPhone not respond no matter how hard you poke or swipe at the screen, you may not feel like celebrating.

Welcome to Touchgate.

Flickering bars and unresponsive screens are symptoms of Touch Disease, which has accounted for 11 percent of all Apple Store repairs according to AppleInsider. Touch Disease is found primarily in iPhone 6 Plus models, but iPhone 6 and iPhone 6s are not immune.

The defect was first spotted in August 2016 by online gadget repair specialist iFixIt; it starts with a flickering gray bar at the top of the screen and eventually results in the screen becoming unresponsive and, therefore, useless.

Touch Disease is related to the now-infamous “Bendgate,” which occurred almost as soon as the new iPhone 6 appeared on the market in 2014. Cases on the new phones were found to be extremely fragile, and anyone who carried their iPhone in a back pocket ended up with a curved phone and a screen problem. Although Apple changed the “bendy” cases to a sturdier type in later production, Touch Disease remains.

Early iPhone 6 models bent easily; although Apple changed the production to a sturdier type, Touch Disease remains.

#Bendgate: Early iPhone 6 models bent easily; although Apple changed the production to a sturdier type of case, Touch Disease remains.

Cause Found
Underneath the iPhone screen is a logic board. Sitting down with the phone in your pocket, sliding the phone on its case, or dropping the phone can cause cracks in the solder that connects chips to the logic board. Once these chips become loose or dislodged, the screen no longer works and—you guessed it—Touch Disease occurs.

Consumers Fight Back
According to Reuters, a class-action lawsuit was filed in San Jose, CA, and in Delaware and Pennsylvania against Apple in late August, charging the tech giant of violating California’s consumer laws. To date, Apple has not acknowledged the issue with the devices nor responded to the lawsuit.

Is There a Cure?
Any way you choose to address the problem will cost you money. The only cure is replacement, which is cheaper under warranty, more expensive out of warranty, however a replacement may end up with the same problem. You can take your phone to a repair shop, but make sure it is licensed by the Bureau of Electronic and Appliance Repair, Home Furnishings and Thermal Insulation; check the license online at www.bearhfti.ca.gov.